ST
Shireen T

1 reviews | Active since Nov 2016

17 Jul 2018, 13:51

WeBuyCars Sell *******

My husband bought a bakkie in February 2018 from Webuycars. He paid cash for it and took ownership. When he drove out - say about 4 kms I saw that there was black smoke coming out the exhaust. When I phoned him to tell him he said that the engine keeps stalling. We drove on another 2 kms and it came to a complete stop. This was on a Saturday at about 2:30 p.m. When we called the salesman, he told us that there is nothing he can do as they are closing shortly. I just feel that this is atrocious after sales service. We were left on the side of the road, in a very unsavoury area which was extremely unsafe. We then had to call a tow truck to tow the bakkie home. My husband spent 2 months trying to get it fixed and now some 5 months later it is still not 100%. I just feel that we have been given a raw deal and this is certainly not a service at all from a reputable company. Just for the record - He paid R70 000.00 for the bakkie, which is quite a handsome sum to pay, only to be left stranded on the road 5 kms away from the place where he bought it.

0
Replies (6)
Webuycars.co.za
Webuycars.co.za's reply17 Jul 2018, 14:20
Official

Hi Shireen,

Thank you for making us aware of this situation. Kindly find that we will investigate the matter and revert back with feedback as soon as possible.

Regards,

Webuycars.co.za
Webuycars.co.za's reply19 Jul 2018, 07:25
Official

Hi Shireen,

Kindly find that we please require more information with regards to the vehicle you purchased in order for us to continue investigating the matter. If you would please be able to send us the vehicle registration details or any of the vehicle information, we would appreciate it.

You are welcome to respond to the previous correspondence from our Branch Manager or post a ‘private reply’ here in order for the vehicle information to stay private.

Regards,

ST
Shireen T's update24 Jul 2018, 09:15
Reviewer Update
Hi - It is a Black Isuzu. Reg No. ZGM800 GP
Webuycars.co.za
Webuycars.co.za's reply24 Jul 2018, 09:18
Official

Hi Shireen,

Thank you so much for the information, we will send it through and revert back with feedback as soon as possible.

Regards,

Webuycars.co.za
Webuycars.co.za's reply26 Jul 2018, 14:44
Official

Hi Shireen,

Thank you for your patience.

Kindly find that upon investigating your situation, we found that you drove the vehicle for 5months without any problems. As you had work done to the vehicle without informing us, unfortunately, we won’t be able to assist you further in this matter.

Regards,

ST
Shireen T's update01 Aug 2018, 14:44
Reviewer Update
I beg your pardon. We informed the salesman immediately, 5 minutes after taking delivery of the vehicle!!!!!!! Were we supposed to ask permission to have it fixed, I think not. Your policy is "no come backs" - What were we expected to do. We had to tow the vehicle home and then get it fixed so that it could be DRIVEN...... Just admit to the public the fact that you sold us a piece of useless metal......& that you do not take responsibility after sales.