ST
Samuel T

1 reviews | Active since Apr 2021

26 Apr 2021, 15:16

Webuycars *********** people out of their hard earned money

I bought an audi A4 sport in September 2020 form Webuycars. When we test drive it was ok but eventual showed an airbag sign on the dash. I decided not to buy it then, but they called me again and said they have dropped the price by around R10 000. I then agreed to buy. I took the car to an audi center which confirmed that the car was in an accident. When I complained to Webuycars they showed me a clause that indicated that I signed to take the car with the airbag sign on. ( but they never said it was in an accident) I then sent the car to an airbag specialist who told me that the were absolutely no front airbag on the car. I paid R22 000 to fix. Now the issue is, in December 2020 the car showed a steering wheel sign on the dash, I reported to Webuycars and they said I must book it to a service provider to fix it, after 8 days booked Webuycars said the service provider was too expensive so they took the car to their own service provider in Pretoria. I spent Christmas without a car and the car was only back mid- January. I drove it for a week the steering wheel sign appeared again. I reported to Webuycars and they sent it to the JVR workshop in Pretoria again. JVR started saying the car was involved in an accident hence the steering wheel sign, I disputed that, and the fixed the sign, I drove for two weeks and the sign appeared for a third time, and they send the car somewhere in Centurion where they said are the people who initially fixed it in December. The car came back and drove a week and the sign is back again. I took the car to Audi Hartfield and they confirmed that the steering unit in the car was a second hand one hence it can not read on the computer box of my car. We buy cars is refusing to assist now because they alleged that JVR sent them photos showing that this is because the car was in an accident after the initial fix. My car was never in an accident when I owned it and the only issue here is that JVR installed a second hand steering unit but charged Webuycars around R65000. I requested the slips of the new unit but they can't provide to me. I need now to consult the legal practices to get this sorted. I agreed to buy the car with an airbag sign but was never told about an accident before buying( they did this deliberately just to sell) . They chose a service provider but no quality check was done after the repairs, now they claim that the car was in an accident which they also can not prove. I was dealing with a guy by the name of Piehan at Webuycars, and a lady called Tebogo at JVR workshop. Webuycars cars are *********** customers.

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Replies (2)
Webuycars.co.za
Webuycars.co.za's reply26 Apr 2021, 15:35
Official
Thank you for making us aware of your experience with us. Your query is being investigated through our centralised customer care system. We will provide you with feedback as soon as possible. Regards 
ST
Samuel T's update04 May 2021, 21:17
Reviewer Update
It's been exactly 8 days now since I reported this complain, and Webuycars responded by saying they are investigating, no update so far in relation to that investigation. I suspect that this was their way of acting like they care about their customers, otherwise they would have contacted me by now. Their service provider JVR in Silverton insisted on the 26th April that I leave the car with them so that they can also investigate the third party who did the repairs otherwise they can't help if I don't leave the car, only to receive a message the very next day to collect the car because they do not need it to be at their workshop. In all of these to and from I am looking money to drive or commute to and from Witbank to Pretoria. All that Webuycars and JVR must investigate is that the third party who claim to have repaired the steering control did indeed put in new parts in the car as was expected when Webuycars selected them over the service provider I had initially sent my car to. I believe now that Webuycars might have instructed them to install the old steering control in the first place because they took my car throughout December to end of January, when I followed up with Webuycars their agent told me that they are struggling to find the new parts and Audi dealer is a bit expensive so that tells already that this old part was deliberate hence they will investigate until amen. I just need Webuycars to take the car and install a new steering system to ensure that the car is safe to drive, they must just stop with the allegations of accidents because it take them nowhere. That old part installed might cost me my life and or my family lives. Just do the right if you pride yourself in efficient service to your customers and on saving lives, all these road carnage are so unnecessary.