jJ
jadevrhyn J

1 reviews | Active since Nov 2016

03 Jun 2024, 11:00

WeBuyCars Richmond Park

Bought a Hyundai ix35 at the Richmond Park branch. The salesman was Xavier. There was a noise when we pressed or released the clutch when we test drove the car, we were told by Xavier it was a fender lining that was loose. After calling a shop to find out how much this would be to replace we decided it was acceptable and purchased the vehicle. We then took it to a RMI listed dealer close to us who told us it was the clutch, informed WBC of this and we were told it had to go to their workshop (we are in lakeside, they are in Milnerton), they didnt mention this when we told them we were taking it to the closer place in first place. They apparently fixed something but then the noise came back, it has been an absolute nightmare trying to get this resolved and they show absolutely no consideration for their customers after the sale has gone through. Now I am left to deal with their mechanic, who is on the other side of the world and they refuse to let me deal with someone closer to us. I will never recommend this company to anyone!

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Replies (2)
Webuycars.co.za
Webuycars.co.za's reply03 Jun 2024, 11:52
Official
Dear Jade

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
jJ
jadevrhyn J's update06 Jun 2024, 14:16
Reviewer Update
Good day, we received a quote from the mechanic WBC told us to take the car to and now they want to first submit it to the warranty people even though they are aware it is not going to go through and then they will submit it to the manager once the warranty declines. WHY IS THIS NEEDED? They knew the car was faulty when they sold it to us, **** about it to get the sale to go through, and now we cannot sell our other car because we need to have a car for our kids to get to school etc. This is costing us because we are paying for a car we dont have and having to keep paying insurance etc on a car we cannot sell due to them taking their time.