webuycars refuses to refund

Since late July, I have been fighting to get a simple R1350 refund processed, There is an entire team copied on my email thread including Zander (Sales Manager), Tiaan, Nonhlanhla, Mathapelo, and specifically Vino (Client Care Advisor), who originally flagged that this needed to be resolved. Despite Vino instructing the team to action this, and the accounts department confirming the exact R1350 balance on August 4th, absolutely nothing has been done.

I supp**** my bank confirmation letter and proof of payment on the exact same day they requested it. Since then, I have sent numerous follow ups across August, only to be met with silence or pathetic excuses that the payment was "sent back" internally and asking me to clarify the amount all over again.

How can a company have five different staff members including a Client Care Advisor and a Sales Manager looking at the exact same email thread, yet nobody is capable of actually releasing my funds? It is completely unacceptable to hold my money hostage due to your own internal failures. Process my refund immediately. Account/***