WeBuyCars poor service

The following email was sent to webuycars via email:

The most aweful experience ever:

to customercare 20 hours agoDetails Good day WEBUYCARS

I want a manager to kindly contact me urgently..

I purchased a BMW X5 XDRIVE50I from Cape Town 2 weeks ago and I am still to sit and drive this car.

Communications between WEBUYCARS Cape Town and Durban is poor.

Sales person is Ehrard in Cape Town.

My Story: The person he asked me to speak to was Raj. I called Raj and spoke to him. Who said he cannot just release the vehicle to me. He needs some sort of email from Ehrard.

So they two spoke and guess what I was given an inconvenient time of 15h00 in the afternoon to collect my vehicle. Why because Raj had training the entire day, so I had to be inconvenience as a customer to work around his schedule.

My grief with WeBuyCars is: 1) firstly you WeBuyCars boasts such wonderful technology. I am pretty sure my profile shows the vehicle I bought. 2) Both salesman lack the customer care centric experience. 3) Raj adamant that he was not the salesman. What about standing up and being responsible for the brand or get a colleague to assist the customer. 4) I asked Raj to get a manager to call me. Still waiting. 5)WeBuyCars Staff want customers to work around their schedules to collect cars. ( I say this because my family replaced 3 cars in last one and a half months which was involved in recent floods) 6) Dealt with 3 different WeBuyCars Branches. (Durban, Cape Town, Silverlakrs) 7) WeBuyCars ask customers to log on to the website to log a complaint. I did in the morning. I was contacted after lunch.

Best Service received 100% WeBuyCars Silver Lakes (Bafana is the salesman)

WeBuyCars get your house in order. Technology is amazing with your business model. Staff needs to put customers first. Period.......

15th June collecting vehicle today. Fingers crossed 🤞.