TD
Thomas D

1 reviews | Active since Dec 2020

15 Nov 2022, 15:29

WeBuyCars pathetic service

On Wednesday 09 November 2022 I app**** to buy a vehicle through WeBuyCars. Finance was provisionally approved and I submitted the necessary documentation to Melissa de Jager, the F&I person at WeBuyCars. On Friday morning I enquired from her what the situation was. She rep**** that they had to do an asset change and that she had already instructed Brian Xaba at their Midstream branch to assist me, who never contacted me. I eventually got his contact details from Melissa and contacted him myself. He promised to assist me shortly, and after a number of calls further to him during the day on 11 November, nothing was achieved. I have not had any further communication from him since then. On Monday morning I contacted the Epping branch who referred a salesman Robert to at the Epping to me, who also promised on a number of occassions to contact me as soon as he had concluded a deal with another client, which never happened. I was also, on the same day, referred to a salesman, Lance, at the Richmond park branch. Exactly the same situation played itself off. After many unanswerred phone calls and messages, it is now Tuesday 15 November at 15:25 and I am not ANY further in obtaining a vehicle from WeBuyCars. The has to be the worst service experience I have had in a long time from any business. WeBuyCars's service literally reeks from incompetence.

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Replies (1)
TD
Thomas D's update16 Nov 2022, 08:33
Reviewer Update
Good morning,
Thank you for the prompt reply, I appreciate it. I am looking forward to resolving this matter.