NJ
Nazeem J

1 reviews | Active since Dec 2016

24 May 2024, 14:57

Webuycars Pathetic Service

I recently had an awful experience with Webuycars and feel compelled to share it to warn others. The car I purchased broke down just a month after buying it, leaving my family and me stranded on the N2. Despite the dangerous situation, Webuycars showed no concern for our safety and only acknowledged the car's mechanical failure.

Returning the car turned into an even bigger nightmare. I was informed that the cancellation process would take two weeks to resolve, which was never mentioned by the associate initially. I am still waiting for my money, and in the meantime, I’ve had to rely on Uber for transportation, which is costing me a fortune every day.

To add insult to injury, I requested a callback from a manager and am still waiting for a response. The emails I received did not include this crucial information about the lengthy cancellation process, which should have been communicated clearly.

I have purchased cars from Webuycars in the past without issue, but this experience was pathetic. The poor customer service and lack of communication are unacceptable. I strongly advise anyone considering buying from Webuycars to think twice. This level of service and customer care is beyond disappointing.This car was purchased in cash, expensive sports car, refund my money, why should I wait, the car is in your possession.

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Replies (2)
Webuycars.co.za
Webuycars.co.za's reply25 May 2024, 08:55
Official
Dear Nazeem

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
NJ
Nazeem J's update29 May 2024, 13:28
Reviewer Update
Still waiting on my money to be refunded or for a manager to call me... Once again... pathetic service for a big company ...