Webuycars pathetic attitude towards a consumer

Item: Webuycars.co.za
Rating: 1
Author: Muhammed M

I purchased a vehicle from webuycars on Monday 02/07/2018 and after driving approximately 58kms, the car broke down. Upon inspection, the clutch of the vehicle was not in good order.

After communicating with the Manager at Midstream branch, I was quite frankly informed that they will have no recourse in the matter which means I must fork out almost R15000-00 to repair the vehicle. After informing that management that I am well aware of the consumer protection act and my rights with regards to this, they seem not to be phased.

I am now handing the matter over to the motor industry ombudsmen as well as the national consumer commission.

Helpful (0)

Replies (2)

Webuycars.co.za's replyOfficial

05 Jul 2018, 06:58

Hi Muhammed,

Thank you for making us aware of this situation. Kindly find that we will investigate the matter and revert back with feedback as soon as possible.

Regards,

Webuycars.co.za's reply05 Jul 2018, 06:58

Official

Hi Muhammed,

Thank you for making us aware of this situation. Kindly find that we will investigate the matter and revert back with feedback as soon as possible.

Regards,

Webuycars.co.za's replyOfficial

05 Jul 2018, 12:52

Hi Muhammed,

Please find that I have been informed that, as per our terms and conditions, unfortunately, we won’t be able to assist you.

We will, however, await your complaint from the Motor Industry Ombudsman and abide by any decision they make.

Regards,

Webuycars.co.za's reply05 Jul 2018, 12:52

Official

Hi Muhammed,

Please find that I have been informed that, as per our terms and conditions, unfortunately, we won’t be able to assist you.

We will, however, await your complaint from the Motor Industry Ombudsman and abide by any decision they make.

Regards,