WEBUYCARS ONLINE / EPPING NO GO!

I am extremely disappointed with the online auction service and the dealer collection at Epping. Tomorrow it will be a week later still the paperwork is not in order. Communication is absolutely no good. Online only responding with a urgent question to the payment a day later. Documentation was supp**** with the proof of payment to online but when arriving at the branch they know nothing about the documents. Epping branch manager should have handled our situation with more care on the day we were there for four hours and here we are still with the same issue... I believe then I don't overreact when I get frustrated if you paid but can't get the paperwork on the correct details. If the staff can't assist a client then I believe the manager should get it sorted and not just let clients wait all day since the manager has meetings. Like I said as if yet the paperwork is not sorted. No phonecall from the manager to follow-up nothing. We are not first time buyers and even if we were this is no way to treat clients.