SB
Shafeeq B
1 reviews | Active since Nov 2018
29 Nov 2018, 18:25
WeBuyCars not CPA compliant?
I contacted the salesman today after 1 month of owning the car which I purchased on 26th October and was advised that any issues will not be handled by Webuycars which is why the car is covered under a warranty. Of which, I need to take the car to an RMI approved center to be diagnosed which may cost me a buck if it is not covered under warranty.
Under the CPA, my understanding is that this should be dealt with directly by the dealer before involving a warranty issue.
Please advise.
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Replies (2)
Webuycars.co.za's replyOfficial
30 Nov 2018, 14:18Hi Shafeeq,
As per the arrangements with our Cape Town Branch, as soon as we receive your vehicle on Monday, we'll assist in sorting out all the problems on your behalf.
If you require any further assistance, please don't hesitate to let us know.
Regards,
As per the arrangements with our Cape Town Branch, as soon as we receive your vehicle on Monday, we'll assist in sorting out all the problems on your behalf.
If you require any further assistance, please don't hesitate to let us know.
Regards,
Webuycars.co.za's reply30 Nov 2018, 14:18
Official
Hi Shafeeq,
As per the arrangements with our Cape Town Branch, as soon as we receive your vehicle on Monday, we'll assist in sorting out all the problems on your behalf.
If you require any further assistance, please don't hesitate to let us know.
Regards,
As per the arrangements with our Cape Town Branch, as soon as we receive your vehicle on Monday, we'll assist in sorting out all the problems on your behalf.
If you require any further assistance, please don't hesitate to let us know.
Regards,
SB
Shafeeq B's updateReviewer Update
04 Dec 2018, 13:01Issue still being looked into, WeBuyCars needs to cover full cost of repairs, awaiting feedback as part is on order and will take 21 days and was accused by mechanic that car will be drivable and will not cause further issues.
SB
Shafeeq B's update04 Dec 2018, 13:01
Reviewer Update
Issue still being looked into, WeBuyCars needs to cover full cost of repairs, awaiting feedback as part is on order and will take 21 days and was accused by mechanic that car will be drivable and will not cause further issues.