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Suhail Y

1 reviews | Active since Jun 2026

10 Jun 2026, 13:21

WeBuyCars Nandi Drive: Mechanical ***** & ****d DEKRA Clauses Exposed (***)

WeBuyCars Nandi Drive sold me a 2009 BMW X5 (LSH441W). Internal records prove that 18 days prior to sale, they logged 10 active diagnostic fault codes, including Code 00429A (Turbo Failure) and Code 0041F2 (Dead Cooling Fan). To mask these defects and force a sale, their workshop manually glued a cracked intake boost pipe with silicone and physically cut/bridged the engine wiring harness to permanently blind the dashboard warning cluster.

This active concealment caused a catastrophic failure over the following months. Imbalances forced severe fuel injector leaks, causing toxic diesel exhaust fumes to pool under the hood and vacuum directly into the cabin. This exposed my wife, 5-year-old child, and 1-year-old infant to dangerous carbon monoxide poisoning while driving.

When confronted, their claims desk (Angelina Masango) issued a formal rejection letter trying to hold me to a signed acknowledgment of a "Dekra condition report." This is massive corporate misrepresentation under CPA Section 41. No independent DEKRA report exists for this vehicle. WeBuyCars dropped DEKRA and substituted its own internal subsidiary, Inspectify, using an in-house checklist to hide the active engine codes.

They forced me to use public transport to deliver the parts to Turbo Exchange KZN for an RMI assessment, and now refuse to pay the R11,097.50 invoice. Official Motor Industry Ombudsman (MIOSA) Case Number 519658 has been formally registered, and a compliance report filed with DEKRA Head Office for trademark exploitation. I am currently stranded on public transport with two infants because WeBuyCars used deceptive corporate paperwork to hide a dangerous, *****ulent vehicle build. Fix this immediately.

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Replies (2)
Webuycars.co.za
Webuycars.co.za's reply10 Jun 2026, 19:02
Official
Hello Suhail,

Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.

We are currently looking into the matter and will get back to you with an update as soon as possible.
SY
Suhail Y's update11 Jun 2026, 07:27
Reviewer Update
Thank you for the generic response. The facts remain undisputed. WeBuyCars Nandi Drive held internal diagnostic proof of a total turbo and cooling system failure 18 days prior to sale, yet issued a summary declaring components were "good." Your workshop manually glued the intake pipe and physically cut/bridged the wiring harness to blind the dashboard to the dead cooling fan network.
More egregiously, your formal 6-page rejection letter dated 9 June 2026 attempts to deny liability by quoting a contract requiring me to acknowledge a "Dekra condition report." No independent DEKRA report exists. WeBuyCars dropped DEKRA and substituted its own internal subsidiary, Inspectify, using an in-house checklist to conceal 10 active diagnostic faults. This is blatant misrepresentation under CPA Section 41.
Your claims desk forced me to incur severe transport hardship to deliver these twin-turbos to Turbo Exchange KZN in Prospecton for an RMI-accredited diagnostic. The moment they certified foreign object damage from your *****ulently glued pipe, you issued a blanket rejection.
I am currently stranded on public transport with two infants because of this active concealment. A formal statutory complaint is live with the Motor Industry Ombudsman (MIOSA Case ***), and a compliance report has been dispatched to DEKRA Automotive’s Head Office regarding your contractual trademark manipulation. I will not accept a stall tactic. Contact me today with a written interim agreement to pay the R11,097.50 Turbo Exchange invoice directly so my parts can be released.