WeBuyCars - Midstream - Awful experience

We Buy Cars - Midstream - Please be warned

I bought a car at an auction from them just over July 2024. The car was in really good condition and according to the Dekra. report. It just needed a windscreen and tyres.

I did not even drive the car more than 50 km, and the camblet snapped.

I informed Duan my salesman who was really good and how he dealt with the sale of the car. He did inform me that he would speak to management as to what happened but cant promise anything.

The next day he asked me to send him the quotes of the repairs as management had requested it. I sent the quotes and then of course I waited.

After a week of sending a few follow ups to see if WBC management would consider helping me with the repair, Duan then blocked me.

Now I completely understand that I bought the car an auction Side note - All WBC cars that come in go onto auction and if not sold goes onto their floor as a normal sale.

I never expected WBC's to pay the full bill, but they did offer to look but they did offer to look into it for me. Instead of doing the decent thing and coming back to me to say they cannot/wont help, they simply blocked me. No whats app, sms, phone call and their customer service email that promises to get back you in 48 hours...NOTHING.

There is such a thing as decency, but the guys at WBC Midstream clearly do not have any of it.

There are so many WBC radio adds daily how wonderful they are and efficient, but be warned....when you have a problem you will simply be blocked.

When you mention WBC, almost everyone will tell you how aweful they are....my case proves exactly that.

Poor show to which ever manager/person at Midstream made the decision to not consider a good faith payment and especially to the fact you got your salesman to block me