WeBuyCars mainstream - Got **********

I bought a car at the mainstream branch on the 4th of December 2023 but could only collected on the 5th because their system went down... on the 6th the sunroof started jamming... sometimes it closed completely and sometimes it didn't... I went back to the branch on the 9th of December(Saturday) and was told to come back on Monday the 11th of December because their workshop doesn't open on weekends... By the time I went back on the Monday, it was a rainy weekend and I was forced to cover the sunroof with plastic to prevent the water from flooding the car... even then, I battled to get assistance from the sales agents at the branch to provide me with sheltered parking space while I was told to wait for the manager who was in a long meeting, my car was getting soaked outside... eventually after hours of sitting at the reception begging for assistance my car was taken to the workshop and was later told that they struggling to close it and only got it after two days where they removed parts of the sunroof with the promise that I will be called and be told which workshop to take the car to for it to be replaced but the call never came. I logged a concern query but even than I'm still not getting any assistance. I have provided the quotes but my quote has just went cold... I'm sitting with a car with a sunroof that doesn't function. Concern Details - 50170... Agent names Angelina Masango and Damien Cornelius have decided to ghost me.... what was supposed to be a great way to end a year with a new car is turning out to be a nightmare that doesn't seem will end soon.