1 reviews | Active since Nov 2012
WeBuyCars Lie to get your money
Went to purchase a car from Riverhorse valley branch. Service was excellent, to start. Found a car, test drive done, happy. Then it all went sideways. Was told to pay R2500 deposit to secure the car. This was a Thursday 26th Sept 2024 and told them I was getting money latest Wed following week. "No problem" I was told. Deposit paid via We buy Cars app with my account details. Then was told that I need to sign the papers as the deposit only stands for 48 hours. If I sign the papers they would keep the car until I get the money. (I have proof of this via message) The words were "I can make full payment at any given time" Sat papers signed and car taken off floor for me. Monday get a message to ask when I will be making full payment. I explained the conversation, however was told that "management had a meeting Monday morning" (This was month end Monday) and all cars signed for had to be paid by close of business on that Monday or the deal is off and deposit is gone. Clearly this could not be done as I had not received the money as yet and believed I still had time. After chatting to the sales man there was no ways I was getting my deposit back. Took a drive there and spoke to the manager, showed him the message and after some discussion was agreed to that they will pay the deposit back because the salesman ****. Thank goodness I has proof of this otherwise I would not be getting my money back. It came across as if the were doing Me a favor by paying the money back. It would take 48 to 72 hours. I then had to supply a bank statement as my POP was not good enough. My statement was not out for the month so Had to request one which cost me R234 just so I could prove the money came from my account as the one POP was NOT good enough. Even though my profile at Webuycars showed I had R2500 in credit. Statement sent, 14 days later still waiting for refund. They then on the Thursday after I told them I was getting the money, have the audacity to send me a message to tell me they are giving me one more chance to purchase the car. I have sent message to head office on whatsapp and face book messenger. Still waiting for someone to call me back.
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
