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Naomi N

1 reviews | Active since May 2020

04 Apr 2022, 15:41

Webuycars latest branch- The Dome, Northgate worst service provider!

Went twice to the branch at The Dome in Northgate, Gauteng. First time we picked up that the vehicles we were looking for which were on their website was hard to find even with a salesman. The way the parked the vehicles are in no sequence for us to find easy the vehicles. Not user friendly at all. The second time we actually phoned a head and made an appointment with Clint, on of the salesmen. When we got there it took him 10 minutes to come and greet us at the helpdesk. Without the keys for the vehicle we specifically called and came to look at. We said we would also like to look at another vehicle as well. He asked us for the last number of the stock code of the vehicle we booked to check and the other one. Then he took another 15 minutes, with us standing around waiting for him, only to come back and told us the one vehilce's keys are missing and it shows he was the last one booked it out on the 14/3/2022. We went and looked at the 1st vehicle we wanted to check and booked to check. My husband took it out for a test drive. I then saw also another bakkie for my husband to check before we make a decision. We asked him to fetch that keys as well. After about 10 minutes of waiting my husband got a call on his cellphone from Clint informing him that he will be there in 5 minutes because his other customers pitch up. My husband phoned him back and said that he is also a customer. Clinton came finally started the vehicle and walked away with out showing us properly the vehicle to move another vehicle for another customer. My husband switched the vehicle off and gave the key to another salesman at the back where the offices are because Clinton was no where to be found. Both times very bad service were delivered and I will not refer any potential customer to WeBuyCars at the Dome. I found the owner on Facebook and left the same type message as what I am leaving on here and till today no reply!. Final word I must say that the Germiston Branch service is much better than this one!

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply05 Apr 2022, 10:07
Official
Good day Naomi Marie Niemand

Thank you for bringing your concern to our attention and do apologize deeply for the experience you’ve had.

Such feedback helps us identify and improve our service delivery so that we can do our best to not let it happen again. 
 
We are addressing this with the branch manager directly. 

Kind regard,