sS
salim S
1 reviews | Active since Sept 2026
14 Sept 2026, 17:11
WeBuyCars Lansdowne & Polokwane – ******** refusal of cash refund under the CPA.
I paid 100% cash upfront for a 2011 Chrysler Grand Voyager. The official condition report **** and stated "no electrical issues". Upon arrival at the Polokwane branch, the electric tailgate was completely broken and the keys were faulty. I officially REFUSED DELIVERY under Section 19 of the CPA. The car has never left their floor or been driven by me. Today, a call centre team manager called me and claimed they are "rejecting my claim" because I signed an email PDI form before payment in Cape Town. This is a direct violation of South African consumer law. You cannot force a consumer to accept delivery of a broken, misrepresented vehicle. WeBuyCars is ********ly withholding my cash payment. I demand my 100% full refund immediately. Ticket ***
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Replies (5)sS
salim S's updateReviewer Update
15 Sept 2026, 22:52UPDATE 15 SEPTEMBER 2026: Response to WeBuyCars Rejection Letter.
I have received a formal written rejection letter from Client Care Advisor Florah Matsapola (Concern ***). WeBuyCars is officially refusing my refund, claiming the vehicle was sold "As-Is" on an auction under Section 55(1) of the CPA, and that I signed the standard Rules of Auction.
I completely reject this bad-faith defense for the following reasons:
1. This was NOT a standard salvage or accident public auction. The vehicle was purchased via your online retail "Price Drop" promotional platform.
2. Point 8 of the WeBuyCars Registration Form explicitly binds the transaction to the truth of the official Vehicle Condition Report (Inspectify Report). The report explicitly declared "no electrical issues" and a "perfect functioning key". This constitutes gross material misrepresentation under Section 41 of the CPA to induce an EFT payment.
3. Under Section 19 of the CPA, the risk remains 100% with the supplier until physical delivery is accepted. I discovered the extensive electrical faults at the pre-handover inspection on the Polokwane branch showroom floor, officially refused delivery, and never signed the final handover notes. The vehicle has never left your possession.
I have formally forwarded this rejection letter and the signed registration form to my appointed Motor Industry Ombudsman (MIOSA) Case Officer under my active case file. I demand that Head Office overrule this branch-level evasion and process my 100% full cash refund immediately.
I have received a formal written rejection letter from Client Care Advisor Florah Matsapola (Concern ***). WeBuyCars is officially refusing my refund, claiming the vehicle was sold "As-Is" on an auction under Section 55(1) of the CPA, and that I signed the standard Rules of Auction.
I completely reject this bad-faith defense for the following reasons:
1. This was NOT a standard salvage or accident public auction. The vehicle was purchased via your online retail "Price Drop" promotional platform.
2. Point 8 of the WeBuyCars Registration Form explicitly binds the transaction to the truth of the official Vehicle Condition Report (Inspectify Report). The report explicitly declared "no electrical issues" and a "perfect functioning key". This constitutes gross material misrepresentation under Section 41 of the CPA to induce an EFT payment.
3. Under Section 19 of the CPA, the risk remains 100% with the supplier until physical delivery is accepted. I discovered the extensive electrical faults at the pre-handover inspection on the Polokwane branch showroom floor, officially refused delivery, and never signed the final handover notes. The vehicle has never left your possession.
I have formally forwarded this rejection letter and the signed registration form to my appointed Motor Industry Ombudsman (MIOSA) Case Officer under my active case file. I demand that Head Office overrule this branch-level evasion and process my 100% full cash refund immediately.
sS
salim S's update15 Sept 2026, 22:52
Reviewer Update
UPDATE 15 SEPTEMBER 2026: Response to WeBuyCars Rejection Letter.
I have received a formal written rejection letter from Client Care Advisor Florah Matsapola (Concern ***). WeBuyCars is officially refusing my refund, claiming the vehicle was sold "As-Is" on an auction under Section 55(1) of the CPA, and that I signed the standard Rules of Auction.
I completely reject this bad-faith defense for the following reasons:
1. This was NOT a standard salvage or accident public auction. The vehicle was purchased via your online retail "Price Drop" promotional platform.
2. Point 8 of the WeBuyCars Registration Form explicitly binds the transaction to the truth of the official Vehicle Condition Report (Inspectify Report). The report explicitly declared "no electrical issues" and a "perfect functioning key". This constitutes gross material misrepresentation under Section 41 of the CPA to induce an EFT payment.
3. Under Section 19 of the CPA, the risk remains 100% with the supplier until physical delivery is accepted. I discovered the extensive electrical faults at the pre-handover inspection on the Polokwane branch showroom floor, officially refused delivery, and never signed the final handover notes. The vehicle has never left your possession.
I have formally forwarded this rejection letter and the signed registration form to my appointed Motor Industry Ombudsman (MIOSA) Case Officer under my active case file. I demand that Head Office overrule this branch-level evasion and process my 100% full cash refund immediately.
I have received a formal written rejection letter from Client Care Advisor Florah Matsapola (Concern ***). WeBuyCars is officially refusing my refund, claiming the vehicle was sold "As-Is" on an auction under Section 55(1) of the CPA, and that I signed the standard Rules of Auction.
I completely reject this bad-faith defense for the following reasons:
1. This was NOT a standard salvage or accident public auction. The vehicle was purchased via your online retail "Price Drop" promotional platform.
2. Point 8 of the WeBuyCars Registration Form explicitly binds the transaction to the truth of the official Vehicle Condition Report (Inspectify Report). The report explicitly declared "no electrical issues" and a "perfect functioning key". This constitutes gross material misrepresentation under Section 41 of the CPA to induce an EFT payment.
3. Under Section 19 of the CPA, the risk remains 100% with the supplier until physical delivery is accepted. I discovered the extensive electrical faults at the pre-handover inspection on the Polokwane branch showroom floor, officially refused delivery, and never signed the final handover notes. The vehicle has never left your possession.
I have formally forwarded this rejection letter and the signed registration form to my appointed Motor Industry Ombudsman (MIOSA) Case Officer under my active case file. I demand that Head Office overrule this branch-level evasion and process my 100% full cash refund immediately.
Webuycars.co.za's replyOfficial
16 Sept 2026, 14:49Hello salim,
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
Webuycars.co.za's reply16 Sept 2026, 14:49
Official
Hello salim,
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
sS
salim S's updateReviewer Update
18 Sept 2026, 14:18"UPDATE 18 SEPTEMBER 2026: WeBuyCars Client Care (Florah Matsapola) has issued a formal written refusal of my cancellation (Concern ***), trying to use an ******* 'as-is auction' loophole for a retail 'Price Drop' promotional sale [National Consumer Commission (NCC) settlement, 4x4 Community]. I completely reject this bad-faith defense. The Motor Industry Ombudsman of South Africa (MIOSA) has officially accepted my file and served a formal statutory demand onto WeBuyCars Centurion Head Office under active Case Reference Number: 523357/MF (Marielle Ferris) [4x4 Community]. I have officially placed their Executive Legal Compliance Panel on a final notice until MONDAY, 21 September 2026 at 14:00 PM to override this ******** refusal and process my R129,738.99 full cash refund [National Consumer Commission (NCC) settlement. If my forms are not received, I will immediately activate my non-compliance report on the National Consumer Commission (NCC) portal regarding this repeat compliance violation [National Consumer Commission (NCC) settlement]. The vehicle remains physically on the Polokwane showroom floor where delivery was lawfully refused under Section 19 of the CPA ."
sS
salim S's update18 Sept 2026, 14:18
Reviewer Update
"UPDATE 18 SEPTEMBER 2026: WeBuyCars Client Care (Florah Matsapola) has issued a formal written refusal of my cancellation (Concern ***), trying to use an ******* 'as-is auction' loophole for a retail 'Price Drop' promotional sale [National Consumer Commission (NCC) settlement, 4x4 Community]. I completely reject this bad-faith defense. The Motor Industry Ombudsman of South Africa (MIOSA) has officially accepted my file and served a formal statutory demand onto WeBuyCars Centurion Head Office under active Case Reference Number: 523357/MF (Marielle Ferris) [4x4 Community]. I have officially placed their Executive Legal Compliance Panel on a final notice until MONDAY, 21 September 2026 at 14:00 PM to override this ******** refusal and process my R129,738.99 full cash refund [National Consumer Commission (NCC) settlement. If my forms are not received, I will immediately activate my non-compliance report on the National Consumer Commission (NCC) portal regarding this repeat compliance violation [National Consumer Commission (NCC) settlement]. The vehicle remains physically on the Polokwane showroom floor where delivery was lawfully refused under Section 19 of the CPA ."
Webuycars.co.za's replyOfficial
21 Sept 2026, 09:47Hello salim,
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
Webuycars.co.za's reply21 Sept 2026, 09:47
Official
Hello salim,
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
sS
salim S's updateReviewer Update
25 Sept 2026, 13:39UPDATE 25 SEPTEMBER 2026: Deliberate Corporate Evasion and Silent Treatment.
WeBuyCars is now actively playing stalling games to avoid releasing my R129,738.99 full cash refund. After salesperson Kayan requested my banking details on WhatsApp to finalize the payout, he has completely gone silent and ignored 5 consecutive phone. When phoning Client Care today, I was first promised a callback from Florah Matsapola, only to be told an hour later that she is suddenly "on leave" and I must wait for Shien.
I completely reject this deceptive runaround while WeBuyCars ********ly holds my capital [National Consumer Commission (NCC) settlement. The vehicle transaction is internally marked as cancelled and your branch has already re-listed the 2011 Chrysler Grand Voyager (Stock Code: C8B216312) for public sale on the Polokwane floor. Trying to resell the vehicle asset to a new buyer while withholding my cash is a severe, bad-faith violation of the CPA [National Consumer Commission (NCC) settlement.
I have officially copied my active MIOSA Case Officer, Marielle Ferris (Case ***/MF), on a final notice email sent to 5 corporate head office departments [0.1.1, National Consumer Commission (NCC) settlement. If my Bank EFT proof of payment confirmation is not received by 15:30 PM today, my formal non-compliance file will be activated on the National Consumer Commission (NCC) portal first thing on Monday morning [National Consumer Commission (NCC) settlement]. Override this branch silence immediately.
sS
salim S's update25 Sept 2026, 13:39
Reviewer Update
UPDATE 25 SEPTEMBER 2026: Deliberate Corporate Evasion and Silent Treatment.
WeBuyCars is now actively playing stalling games to avoid releasing my R129,738.99 full cash refund. After salesperson Kayan requested my banking details on WhatsApp to finalize the payout, he has completely gone silent and ignored 5 consecutive phone. When phoning Client Care today, I was first promised a callback from Florah Matsapola, only to be told an hour later that she is suddenly "on leave" and I must wait for Shien.
I completely reject this deceptive runaround while WeBuyCars ********ly holds my capital [National Consumer Commission (NCC) settlement. The vehicle transaction is internally marked as cancelled and your branch has already re-listed the 2011 Chrysler Grand Voyager (Stock Code: C8B216312) for public sale on the Polokwane floor. Trying to resell the vehicle asset to a new buyer while withholding my cash is a severe, bad-faith violation of the CPA [National Consumer Commission (NCC) settlement.
I have officially copied my active MIOSA Case Officer, Marielle Ferris (Case ***/MF), on a final notice email sent to 5 corporate head office departments [0.1.1, National Consumer Commission (NCC) settlement. If my Bank EFT proof of payment confirmation is not received by 15:30 PM today, my formal non-compliance file will be activated on the National Consumer Commission (NCC) portal first thing on Monday morning [National Consumer Commission (NCC) settlement]. Override this branch silence immediately.