PL
Phillip L
1 reviews | Active since Feb 2023
08 Sept 2025, 11:18
Webuycars Johannesburg south branch poor customer service
They have been dragging a sale for almost 2 weeks. Car went to the workshop for a few things they cant keep to their commitment dates. Every time they have an excuse on when the car will be ready. Very bad service and this is the first and last time I will make use of them. I highly recommend to avoid them. Branch manager is never available to take up this issue nor do their call centre. They keep blaming the customer. Thats poor coming from such a big company especially from head office. Johannesburg south branch
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Replies (2)
Webuycars.co.za's replyOfficial
08 Sept 2025, 13:32Hello Phillip,
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
Webuycars.co.za's reply08 Sept 2025, 13:32
Official
Hello Phillip,
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
PL
Phillip L's updateReviewer Update
08 Sept 2025, 17:23Thank you. I have received a call from another branch manager. He will take it up with the necessary people.
He also requested from me to phone him anytime if I ever experience this again or require any assistance in the future. This will help alot and I will definitely make use of his gesture.
This was a very frustrating buy, since I've had only good experiences in the past from we buy cars, hence why I didn't expect this. I have to say that I had excellent service from Coenraad and his crew at the Middelburg Hub.
He also requested from me to phone him anytime if I ever experience this again or require any assistance in the future. This will help alot and I will definitely make use of his gesture.
This was a very frustrating buy, since I've had only good experiences in the past from we buy cars, hence why I didn't expect this. I have to say that I had excellent service from Coenraad and his crew at the Middelburg Hub.
PL
Phillip L's update08 Sept 2025, 17:23
Reviewer Update
Thank you. I have received a call from another branch manager. He will take it up with the necessary people.
He also requested from me to phone him anytime if I ever experience this again or require any assistance in the future. This will help alot and I will definitely make use of his gesture.
This was a very frustrating buy, since I've had only good experiences in the past from we buy cars, hence why I didn't expect this. I have to say that I had excellent service from Coenraad and his crew at the Middelburg Hub.
He also requested from me to phone him anytime if I ever experience this again or require any assistance in the future. This will help alot and I will definitely make use of his gesture.
This was a very frustrating buy, since I've had only good experiences in the past from we buy cars, hence why I didn't expect this. I have to say that I had excellent service from Coenraad and his crew at the Middelburg Hub.