GJ
Gerhard J

1 reviews | Active since Jan 2012

23 Jan 2023, 14:25

Webuycars is not TCF compliant

After multiple (25) follow ups, calls, driving to branches as I am required to drive with expired licence disk since buying the vehichle webuycars is not forthcoming with supporting client with temporary license or registraion paper, registration papers was received today after 6 weeks.

It gets even better. I have been told by vehichle toadworthy centre that I bow cannot conduct roadworthy with the expired license disk wr buycars provided me with.

The licensing department are also requesting a fee for a temporary license which is not my responsibility to pay for, I have been forced by webuycars to drive without a valid license for weeks in which a temorary license should have been issued since the registration paper was only received today - more than 21 days after registrations, following multiple follow ups.

The risk webuycars are requiring me to accept is not acceptable, it is not merely a fine should I be pulled over - the car will be impounded and my license inpacted, which webuycars will need to resolve further. However given their careless attitude, I suspect they will not give a ****.

I would request that you assist with this swiftly, should there be any further consequence to the delay in registration you assist with this similar due to YOUR delays.

0
Replies (4)
Webuycars.co.za
Webuycars.co.za's reply23 Jan 2023, 14:31
Official
Dear Gerhard,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
GJ
Gerhard J's update23 Jan 2023, 14:37
Reviewer Update
Sure. I made it very clear over multiple recorded phone calls as advised to webuycars, that today will be the final day I provide for all documents required to be be received to fulfil my duty to drive a car legaly compliant with roadworthy requirements.

Trust that this will be resolved before close of buisness (COB) today, at 5PM.
GJ
Gerhard J's update24 Jan 2023, 15:51
Reviewer Update
Good day webuycars

Kindly provide an update on your investigation.

No response have been received or contact made.


Webuycars.co.za
Webuycars.co.za's reply04 Feb 2023, 10:01
Official
Good Day,

Thank you for bringing your concern to our attention.

This matter has been investigated and feedback has been provided to you accordingly via email.

We regard this matter as closed.

Regards