Webuycars is ****ming its clients

I had a highly unsatisfactory experience with the Cape Town branch of Webuycars Richmond Park when I purchased a car from them that turned out to be defective. Despite my numerous attempts to communicate with them and request assistance in rectifying the issue, I have been completely ignored and left in a helpless and stranded state. It is truly disheartening to witness such poor customer service from Webuycars, as their blatant disregard for their clients' concerns will undoubtedly lead to a significant decline in their customer base. It is evident that Webuycars believes they are above their clients and can treat them with utter disrespect. This kind of behavior is not only unacceptable, but it also reflects a severe lack of consideration for their customers' satisfaction and well-being. To this day, I find myself grappling with a car that consistently presents issues when it comes to starting and a faulty locking mechanism, both of which were directly attributed to the dealership's negligence after misplacing a key and subsequently failing to provide a correctly programmed replacement. Jez, the branch Manager, is useless and disregard customers, but still keeps his jobs without any reprimand. Is it a matter of priviledge?