WeBuyCars Is Holding Up Our New Vehicle Purchase

I am extremely disappointed with the service received from WeBuyCars regarding a cancelled vehicle purchase for a Ford EcoSport.

The deal was cancelled, and all we need is a simple proof of payment letter sent to the bank. This document is required before we can proceed with purchasing another vehicle. Despite numerous follow-ups, calls, and emails, WeBuyCars has failed to provide this basic documentation in a reasonable timeframe.

The lack of communication and urgency shown by the company is unacceptable. Because of these delays, my family has been left without a replacement vehicle, causing significant inconvenience and unnecessary expenses. It is frustrating that such a simple administrative task is taking so long to resolve.

Customer service appears to be non-existent once a deal is cancelled. No one seems willing to take ownership of the matter or provide clear feedback on when the proof of payment will be issued.

I expected much better from a company of this size. If you are considering doing business with WeBuyCars, be prepared for delays, poor communication, and a complete lack of urgency when trying to resolve post-sale issues.

Very disappointing experience.