WeBuyCars is a **** really!!

I am writing to you with regard to my 2019 Renault Clio, which I purchased last year. At the time of purchase, I was informed by WeBuyCars that my car was still on a maintenance plan, which included regular servicing at a Renault dealership.

However, when I recently went to Renault for my car's scheduled service, I was informed that WeBuyCars had never made contact with them, and that my details had never been loaded onto their system. Despite this, my bank account has been credited every month with payments for this maintenance plan.

I have been attempting to resolve this issue for the past three days, but have been met with unhelpful responses and a lack of communication from your company. Despite being referred to various agents, including Kevin Brooks and Cherize Du Toit, I have still not received any satisfactory answers. In addition, I have not received any calls from WeBuyCars - I have had to initiate all contact myself. And I am told that they cannot help me they need to refer me to Innovation and yet again refer me to Chloe Collins- who for God sake has been sent messages by all these agents but does not even get back to me!!

I am extremely frustrated and disappointed with the level of service that I have received from WeBuyCars. Despite regularly crediting my account, your company has failed to deliver on its promises of a maintenance plan, leaving me with a car that is not being serviced as it should be.

As a result of this situation, I am considering taking legal action against WeBuyCars. I urge you to take immediate action to rectify this issue and provide me with the service that I have paid for and answers. I would appreciate a response from your company to inform me of the steps that will be taken to address this matter.

Thank you for your attention to this matter.