WeBuyCars Germiston – Finance Cancellation Delays, Withholding Information & Poor Conduct

I am extremely disappointed with the service and conduct I have received from WeBuyCars Germiston, specifically from Celia (Finance Consultant), Jaco (Sales Consultant), and the Branch Manager, Chris.

I purchased a vehicle through finance from WeBuyCars Germiston. Within 10 days of purchase, the vehicle’s transmission failed, which is a serious mechanical defect. I immediately requested that the sale be cancelled, as the vehicle was clearly not fit for purpose.

Since then, I have been given the run-around: • Celia and Jaco have been withholding information, avoiding my messages, and have become rude and unhelpful • They have refused to provide proper escalation details or management contact information • The Branch Manager, Chris, personally called me and promised the matter would be resolved, yet it has been almost a week with no feedback, and he is now avoiding my calls • WeBuyCars has taken the vehicle back, however the bank has confirmed that I am still liable for monthly debit orders, meaning the finance agreement has not been properly cancelled

This situation has caused me severe stress, financial uncer*****y, and inconvenience. It is unacceptable that after returning the vehicle due to a major defect, I am still expected to pay for it while being ignored by the dealership.

I am formally requesting: 1. Immediate written confirmation that the sale and finance agreement are cancelled 2. Formal communication with the bank confirming cancellation 3. Refund or reversal of any amounts deducted 4. A clear resolution timeline and a competent point of contact

Failure to resolve this urgently will leave me with no option but to escalate this matter to the National Consumer Commission, the Ombudsman, and media platforms.

I expect WeBuyCars Head Office to intervene immediately.

Thabo Letsie