PA
Promise A

1 reviews | Active since Jun 2017

30 Apr 2021, 18:17

WeBuyCars, ********** of NOTE!!!

I bought a car from WeBuyCars on the 16th of March for R110 000. Before I went to view the car I reviewed a dekra report provided on their website which portrayed the car as being in a very good condition besides the passenger door which looked like it needed some paint work. I told the salesman that I will take it for a full body repaint.

When I took the car to the panelbeaters I was told that this car was involved in a very horrific accident and I got a quote of over R40 000 with a disclaimer that when they strip the car there might be other parts or areas that might have not been repaired properly. I then decided to rather sell it back to WeBuyCars...

A buyer came out to evaluate the car and I got a shock of my life when I got an evaluation report that rated the car as being in a very poor condition(below average) and I was offered R85 000 for it.

I tried to raise a complaint with the customer care department which wasn't even empathetic at all, only concentrated on the fact that I signed a contract and highlighted that there's terms and conditions as well as disclaimers all over their warehouse or dealership. But this is clear that I was ********** and deceived, how can WeBuyCars sell a car to me for R110 000 with a dekra report valuing it at over R125 000 and 4 weeks later get an R85 000 offer for it because it's in a poor condition?

I am planning to start a #movement and also get in contact with Wendy Knowler, I have also identified quite a number of individuals who will be glad to join in on those #movement. We are tired of big companies taking us for a ride and de*****ing us of our hard earned money.

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Replies (5)
Webuycars.co.za
Webuycars.co.za's reply01 May 2021, 07:11
Official
Thank you for making us aware of your experience with us. Your query is being investigated through our centralised customer care system. We will provide you with feedback as soon as possible. Regards 
PA
Promise A's update02 May 2021, 08:41
Reviewer Update
Is this the same customer care I logged my complaint with? My complaint was handled by Piehan Pieterse, please ask him to share the email I sent to him.
PA
Promise A's update05 May 2021, 08:20
Reviewer Update
Should I still expect the feedback?
Webuycars.co.za
Webuycars.co.za's reply05 May 2021, 08:29
Official
Good Day

Thank you for bringing your concern to our attention. This matter has been investigated and feedback has been provided to you accordingly via email on the 28th of April 2021.

We regard this matter as closed. Please feel free to lodge your complaint with the Motor Industry Ombudsman, they are an independent body rendering their service free of charge. We Buy Cars will honor their recommendations accordingly. 

Best regards 
We Buy Cars

PA
Promise A's update05 May 2021, 08:35
Reviewer Update
Thank you.