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Mochakela M

1 reviews | Active since Nov 2024

21 Nov 2024, 12:40

Webuycars

I app**** for car financing in August but couldn't receive the vehicle I app**** for after being approved. I then requested a refund on the 18th of September from my sales agent Itumeleng, who referred me to his finance agent Shimone for assistance. Since the request of my refund both agents have been ignoring my calls and don't respond or reply to any of my texts. It's been more than two months since I've been struggling to get my refund. I've even went to the extent of calling the customer service line but have not received my refund yet.

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply21 Nov 2024, 13:16
Official
Dear Mochakela,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards