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clive W

1 reviews | Active since Nov 2018

26 Nov 2018, 20:56

WEBUYCARS Durban

I bought a car from webuycars in Durban. when I went to collect the vehicle I was told that the Registration papers were in dealer stock or something and that I would receive a SMS when the papers were ready for collection. A week went by with not a word form the Durban branch. I phoned the Manager, Rajen, and left messages for him to phone me on numerous occasions. I was told twice that he will find out where the documents are and phone me back. He has to date never phoned me. I sent an email on the website asking for assistance and still nothing from this Company. It is now 4 weeks after I have paid for the vehicle and still no response. I cannot do COR and transfer the vehicle to my name. If I use the car and get a speed ticket from a camera it will obviously go to the person who sold the vehicle to WEBUYCARS. To get it sorted will take time and effort for that person to sort out. Please think before using this Company as their efficiency in solving problems leaves a lot to be desired.

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Replies (3)
Webuycars.co.za
Webuycars.co.za's reply27 Nov 2018, 07:03
Official
Hi Clive, 

Thank you for making us aware of this situation. We'll revert back with feedback as soon as possible. 

Regards, 
Webuycars.co.za
Webuycars.co.za's reply29 Nov 2018, 13:00
Official
Hi Clive, 

As per the feedback provided by our Durban Branch, unfortunately, we have been faced with a delay in issuing dealer stock documentation. They will, however, contact you as soon your Natis is available. 

We truly apologize for the inconvenience caused to you. 

Regards, 
Webuycars.co.za
Webuycars.co.za's reply04 Dec 2018, 13:32
Official
Hi Clive, 

As per feedback provided by our Durban Branch, we trust that all is in order and that you have received your documentation.  Should you require any further assistance from our side, please don't hesitate to let us know. 

Regards,