WeBuyCars – Dome Branch

I had a very disappointing experience specifically with the We Buy Cars Dome branch and would strongly advise others to be cautious when dealing with this location.

I wanted to purchase a 2021 KTM Adventure motorbike that was advertised on their website. I visited the Dome branch on 20 December 2025, inspected the bike, and was happy with both its condition and the deal, so I proceeded with the finance application. The sales representative did assist me during the process, however failed to disclose a critical detail, that the motorbike still needed to be serviced before it could be released.

Finance was approved on 22 December, and I was extremely excited to sign and collect, only to be informed at that point that their service centers were already closed for December and that the bike would only be serviced in the new year. This delay itself is understandable due to the festive season, what is not acceptable is that this information was not disclosed upfront.

Had I known this from the start, I could have made an informed decision. Instead, it felt like I was pushed to complete the finance so that the deal was sealed, only to find out afterwards that collection would be delayed by more than two weeks until the service centers re-opened in the new year, and that was also not guaranteed that my purchase will take priority.

After multiple back-and-forth conversations (to the point where the sales rep’s answer to everything was simply “no”), I tried to be reasonable and find a solution. A third-party service center was contacted by We Buy Cars and quoted approximately R2,800 VAT inclusive, which would have been entirely for my own cost since it was not done through their service centers. I even offered a compromise, add this amount to my finance so I could collect the bike before the festive shutdown. This was again met with a flat “NO”, with no willingness to meet halfway.

Because of this lack of flexibility and transparency, I ultimately had no choice but to cancel the entire deal, after already going through the full financial application and approval process, which was both time consuming and frustrating.

It is important to note that this review is branch specific. I have previously purchased two vehicles from the We Buy Cars Midstream branch, where I received excellent service with full transparency and professionalism. Unfortunately, the same standard was not upheld at the Dome branch.

In the end, it felt like once the paperwork was done, there was no urgency or concern about the bike just standing there for weeks. Customer experience and transparency were clearly not a priority.

My advice, avoid the Dome branch, or at the very least insist on full disclosure before signing anything. Better yet, ask for the vehicle/motorbike to be transferred to a branch that actually wants to sell and work with the customer.

Very disappointing experience overall.