ZB
Zayd B

1 reviews | Active since Mar 2023

09 Mar 2023, 09:27

Webuycars does not want to refund me

Please assist . So I bought a car from WeBuyCars ZA through the online auction beginning of January .

The car needed some spray work , ignition ,door locks and a few other issues which was carried out .

3 weeks later webuycars contacted us that the car had been ******/cloned and we should return the car. The car was collected by them . Now the issue is that they giving me the runaround for the car refund and also the work that was done . They requested receipts and pop which I emailed to them .

They trying to make excuses that we returned the vehicle without a radio ,spare wheel . I have the dekra report and it clearly states that their was no radio nor spare wheel.

What's my way forward as it's almost been 2 months . I have no car and they have my money too.

0
Replies (3)
Webuycars.co.za
Webuycars.co.za's reply09 Mar 2023, 09:37
Official
Dear Zayd,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
ZB
Zayd B's update09 Mar 2023, 13:15
Reviewer Update
When will feedback be given. The lady that I was dealing with ignores my calls and WhatsApps.
I need my refund because the car sold to was ****** . Thats not my problem if webuycars sells ****** cars


Webuycars.co.za
Webuycars.co.za's reply16 Mar 2023, 08:48
Official
Hi Zayd,

We have escalated the matter and our team is investigating. We will be in contact soon.

Regards