DR
Deon R

1 reviews | Active since Sept 2010

06 Nov 2023, 22:03

Webuycars dishonest with no integrity.

I recently sold my 2015 Toyota Etios Cross to webuycars on 2023-09-15. They inspected my vehicle, made an immediate payment and took the vehicle. What a smooth transaction. Then the problems started. My reference number received from webuycars was LWI130333. They informed me on 2023-10-04 that the vehicle was registered on webuycars on Natis. They however never removed my number plates and kept driving the vehicle with my number plates and disk. That is *****. I then received an etoll account with transactions that took place from 2023-10-09 to 2023-10-13. I received the account on 2023-10-14 via email. I phoned the agent from webuycars who bought the vehicle from me. he did not answer his phone. I then sent a Whatsapp message to him. He responded that his manager will phone me shortly. I was phoned by the said manager and he stated that they did the transfer of ownership of the vehicle on Natis on 2023-09-30. He also stated that they already sold the vehicle on 2023-10-11. I then requested why is my number plates and disk still on the vehicle. He stated that they are allowed to do that untill the vehicle is registered on the new owners name. I explained to him that is a lie. I told him that the vehicle is *******ly on the road with false number plates since the number plates and disk is not valid anymore. I further explained to him that they should have issued a permit to the new owner and should have removed my number plate. i further explained to the manager that webuycars commited *****. He then stated that he will arrange for the number plates to be removed immediately. On 19th October I realized he did not give me feedback as promised. I phoned him again. I enquired if the number plates were removed. He then stated that he forgot about that, but will follow up immediately. I also explained to him that the etoll balance of R 219.54 is still not paid as promised by him on the 14th October. He requested me to forward a copy of the transactions and the statement via Whatsapp. I forwarded it immediately. On 2023-11-06 I received another etoll account via email. It was still not paid. I tried to phone the said manager 3 times at about 20:30. He did not answer his phone. I then send a Whatsapp to him enquiring why is it not paid yet. He rep**** via Whatsapp that Webuycars are not liable for the transactions although they were in possession of the vehicle. and yes the vehicle was registered on webuycars on Natis on 2023-09-30. They used my number plates after this date. it was then false number plates that should have been removed immediately. They sold the vehicle to the new owner with my number plates and disk which was no false number plates. When the manager responded to my Whatsapp message, he stated they did follow all the correct policies of webuycars and I am liable for these etoll transactions. They committed ***** and now they want me to pay for these transactions. I believe in honesty and integrity. That is the way how I was raised. They committed ***** and now they want me to pay for the etoll transactions that was done whilst they were the owner of the vehicle and by the new owner since they left my number plates on the vehicle when it was sold to the new owner. All I can say. Webuycars is dishonest and have no integrity. I am going to take this matter further and I will be taking up the matter with the CEO of Webuycars and the Ombudsman. You must also remember. Something is either right or wrong. There is no grey area.

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Replies (3)
Webuycars.co.za
Webuycars.co.za's reply07 Nov 2023, 08:50
Official
Dear Deon

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
DR
Deon R's update07 Nov 2023, 17:28
Reviewer Update
I spoke to one of the Senior National buyers today. He at least had the decency to phone me back. But at the end of the day, he also stated that I am responsible for the e-toll fees although they were the owner of the vehicle at the time when the e-toll transactions were incurred. Its clear to me that webuycars are not worried about the e-toll roads or accounts even related to them. In the past I referred dozens of clients to them,. I will not refer anyone to them again since they are not honest and do not have any integrity. Shame on you. Please remember what I said. There is only right or wrong and no grey area. Please do yourself a favour. Do not buy or sell a vehicle to them. You will regret the day. Rather go to a reputable dealer and stay away from this dealer. They are in it only for the money and are not worried about the customer afterwards. They are also not worried to breach the border between right and wrong.

Webuycars.co.za
Webuycars.co.za's reply11 Nov 2023, 17:53
Official
Good day,

Thank you for bringing your concern to our attention.

This matter has been investigated and feedback has been provided to you accordingly via email.

We regard this matter as closed.

Regards