WeBuyCars Disappointment

I am not impressed at all with WeBuyCars JHB South dealership and the way my concerns has been handled since the 11th of December till now.

First of all the communication is almost non-existant as one must continuously call just for feedback and updates... And even if you decide to go into the dealership you can expect to wait for over an hour just to speak to a manager... There is no sense of urgency when it comes to issues and wanting to resolve them.

I've been wanting to cancel the deal since the 30th of December as I was not happy with the vehicle and I hardly drove it since collecting it on the 11th of December...

The vehicle was left at the dealership the first time between the 16th and 19th to sort out a knocking sound that was not there when I test drove...

After collecting the vehicle it was okay for about a week when the same knocking sound returned and this is when I decided that I can't be going back and forth with the vehicle and I would rather end the deal completely. I took the vehicle back to the dealership on the 30th of December and requested a cancellation. I was told that there is a process but I can leave my vehicle and they will keep me updated.

I unfortunately ended up calling the agent that dealt with my initial concern a week later as I had heard nothing from the dealership and he himself said that nothing yet had been done on the vehicle. I was told to fetch the vehicle and take it myself to get the report done at the workshop...

After all this up and down I received a mail saying that it has been declined with only the dates from 11th to the 14th of December captured but not every other concern that I had communicated with the sales rep, manager and agent thereafter...

I honestly feel like they prolonged the process on purpose so that I am forced to be stuck with the vehicle even though I voiced my concerns regarding my safety as a female driver and just the overall struggle with communication throughout.

This is not the experience I expected especially purchasing my first vehicle.