CE
Chris E

1 reviews | Active since Oct 2021

13 Nov 2025, 12:14

Webuycars ******* demands/ ****s in my opinion.

Open letter to Webuycars. Feel free to share your experience.

To whom it may concern ( I will copy this on some social media platforms and would like to hear your experience with Webuycars aftersales )

And there it happened. Someone bumped a trolley into the Suburu and left a nice dent.

Unfortunately after Months of " begging Webuycars " for assistance from Reinart and Rudi, that by the way instructed Reinart to assist we still did not receive Any Innovation policy details??

I therefore demand a refund on the inovation policies on the 2014 Fiat as well as the 2013 Subaru Forester purchased from Webuycars Richmond.

I have been in contact with an attorney and although webuycars fineptint is covered well, failure to supply requested information is a brige of contact from webuycars. The ombudsman is also not impressed with the lack of aftersales service as pointed out by my Continuous request for service via e-mail. Customers like myself are forced to sign-up for the machanical warranty " additional options with Big empty promises " through Webuycars. This forced practice is in Question now. This WILL go public and I have all my constant follow ups as well as " empty " feedback promises from Webuycars. Sometimes Absolutely no response.

All involved now had enough from webuycars non existing after sales service and demand a full refund on all inovation policies.

I further demand that webuycars repair the dent the shopping trolley left on my Subaru Forester.

Lastly I demand to speak to the founders of webuycars.

This is really the Worst service I ever experienced. webuycars. Send their personal contact details within 2 days of this email. Failure to do so will result in getting my private investor to obtain such detail at webuycars cost.

Extremely frustrated customer

Chantele Hendrikse

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply15 Nov 2025, 11:50
Official
Hello Chris,

Thank you for reaching out again. We are truly sorry for your negative experience, and we understand why you are frustrated.

We have escalated the matter internally and will get back to you with an update as soon as possible.