nS
natasha S

1 reviews | Active since Mar 2018

14 Dec 2023, 18:10

Webuycars daylight *******

Extreme disappointment in webuycarss management and sales team in Brackenfell. They advertise full transparency but this is not the case and due to this has put peoples lives in danger. After a week the car packed upin the middle of congested peak traffic. The computer component of the car was inspected and verified by professionals that it was damaged. This part is no longer manufactured so currently sitting with a piece of metal. Webuycars are still owners of this vehicle as they had a super delay with the papers and due to not being transparent the vehicle is not operational. The manager and sales person is dismissive and abrupt and basically ignoring the issue. Also no clear verbal communication, physical or electronic communication advising on the processes and policies of returns and refunds upon sale was provided. This is utterly the most pathetic service received and will not be accepted.

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Replies (4)
Webuycars.co.za
Webuycars.co.za's reply15 Dec 2023, 09:15
Official
Dear Natasha

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
Webuycars.co.za
Webuycars.co.za's reply15 Dec 2023, 09:17
Official
Dear Natasha

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
Webuycars.co.za
Webuycars.co.za's reply15 Dec 2023, 09:19
Official
Dear Natasha

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
nS
natasha S's update18 Dec 2023, 09:29
Reviewer Update
Other than the automated reply from webuycars, there has been no customer service received. Still waiting to have this urgently resolved as this is impacting the parties who trusted them with the transparency they so boldly advertise, and did not receive.