Webuycars customer service

I still ask myself why am I choosing webuycars yet they don’t choose me. Like I mean I thought they so easy to work with but when it comes to customer service and their consultant, their seniors are the worst.

Waited for over 40 minutes just to speak to one of the seniors regarding reference number 93386. I can see that this will probably end 5 months later and no one will ever bother to call you and give you updates.

Bought a car and within a month it had major issues, returned it and payed for the usage that I was told that in order for finance to be cancelled I must pay it first then they’ll start the process. Payed the money on the 12 of June but only to find that the request for towing the broken car at one of their partners to the branch was made few days ago.

I asked Tsholo that can I rather speak a senior because this matter isn’t taken seriously, the bank will be debiting me for the car that I last drove over 3 weeks ago, they not available, like seriously, it’s just a norm or I’m being taken for granted?!