WEBUYCARS Bad Service and carelessness after sale!!!

I am frustrated with my experience at WEBUYCARS. I purchased a vehicle through bank finance and i was charged for a major service of the car, it was serviced at one of their approved workshops, i took a delivery a week ago and i thought it was in proper working order, but within a 3 days, it was leaking fuel, misfiring, squealing noise from engine start in the morning.

And I bought the vehicle with their warranty and I took the vehicle to the OEM for diagnosis and it was discovered that i was charged for major service and some service parts, spark plugs were not replaced, broken fuel intake pipe hence the fuel leak, V-belt tensioner and guide pullies are worn, causing squealing noise.

I then provided proof of the undisclosed defect to support my claim from OEM to WEBUYCARS' now they are taking their time to resolve the issue saying they cannot fix the car at OEM where i have left the car, they want to fix it at their workshop which did not even service the car properly and did not even replace the service parts i was charged for.

How do i gain confidence with their workshop to fix the issues where as they did not even service the car properly at first place, they did not even change the spark plugs which i am charged for the major service.

I suspect they want to put temporary solution so that the dealer warranty elapse.

Currently the car is at the OEM and i do not have any mode of transport but i paid for the car and I have to drive my kids to school and to work but WEBUYCARS seems not caring to resolve my issue since they have already received my money for the car sale.

I have reported a concern 89113 and the customer care agent seems to careless with bad attitude saying she's busy she will attend to my matter and she is pushing to fix the car to be fixed at her proffered workshop which did not even replace the major service parts that i was charged for before taking delivery of the vehicle.

#****mers #WEBUYCARS #ConsumerRights #UnfairTreatment #CarComplaint #CustomerService