SG
Simon G

1 reviews | Active since Oct 2012

13 Feb 2025, 11:04

WeBuyCars

I recently had a disappointing experience with WeBuyCars. While the initial process of selling my vehicle and buying a replacement was relatively smooth, their after-sales service left a lot to be desired. Their response times were incredibly slow, making it frustrating to get any updates or assistance when needed. Communication felt like an afterthought, and I often had to follow up multiple times just to get a basic reply.

Good customer service doesn’t end once the deal is done, and unfortunately, WeBuyCars falls short in this regard. If they could improve their responsiveness and commitment to after-sales support, the overall experience would be far better. As it stands, I wouldn’t confidently recommend them based on my experience.

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply13 Feb 2025, 11:08
Official
Dear Simon,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards