GJ
Gary J

1 reviews | Active since Oct 2018

18 Oct 2018, 14:59

Webuycars avoid

I saw a car advertised on Gumtree ny Webuycars, l responded with an email and sms. Two sales people called me and confirmed the car is available on their system for R46 000. I informed the sales executive that l am taking the car , seeing that it was almost 5 o clock he assured me that he reaerved the car for me and we will conclude the transaction early the next day. I contacted the branch and someone went to go look at the vehicle and confirmed it was reaeeved woth my name on it however the price on their system aswell as on their website and gumtree was incorrect as the sticker on the car was R98 000. I phoned callcentre and they confirmed the price on thwir system for the vehicle is R46 000. Confirmed bu four people at 46 and l have proof of it. When taking the matter further everybody was suddenly avoiding me and the branch manager aswell as the sales exec became rude and irritated. I disnt gwt anywhere as all of them where suddenly not available and willing to take the matter futher. This is against the Consumer Protection act, you cannot advertise at a price and suddenly chamge the price sue to your own internal error. Everybody is now all of a sudden distancing them from this and prove was adjusted on their website aswell. Was such a drag to even get hold of aamager of some sort to assist me in the beginning and it seems the Directors of this company do not take calls aswell seeing that everybody is scared to give their comtact numbers and the managers contact numbers... again its a trangression of the Consumer Act of this country doong what you did. I dont even have words to describe this...

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Replies (3)
Webuycars.co.za
Webuycars.co.za's reply18 Oct 2018, 15:05
Official

Hi Gary,

Thank you for bringing this matter to our attention. Kindly find that we 'll investigate the situation and revert back with feedback as soon as possible.

Regards,

GJ
Gary J's update18 Oct 2018, 15:11
Reviewer Update
Automated reply...you are contrevening the CONSUMER ACT, LET ONE THE DIRECTORS CONTACT ME... Not that l have any hope but be assured after your branch manager and sales exec became rude l will take the matter further via all means at my disposal.
Webuycars.co.za
Webuycars.co.za's reply29 Oct 2018, 14:39
Official
 Hi Gary, 

As discussed with you by our Head of Sales SA, unfortunately, this situation was a website / systems error that was out of our control. We have rectified the error, and we can assure you that our IT Department is working to ensure this does not ever happen again. 

We are truly sorry for the inconvenience caused to you. 

Regards,