WeBuyCars are useless avoid at all costs!

I purchased a 2017 Toyota Hilux 4x4 with 113000km on the clock for R296k from we buy cars jhb south for my business. This vehicle came with a platinum dekra report and I opted to buy their gaurdrisk insurance extended warranty for an additional R13k. Fitted a netstar tracker and got the vehicle insured.

I took the vehicle to Hoedspruit where I am working and after driving around for a few days and noticing a few faults I decided to take it to toyota Hoedspruit to get the faults sorted. It took the service department there 30 seconds to enter in the vin number and discover that at its last service with them in 2022 the vehicle already had 380000km on the clock!

I immediately contacted the manager at the branch who agreed that this was grounds to cancel the deal and give me a full refund - if I could take the vehicle to the nearest dealer. I informed him that that was not possible as the nearest dealer was Nelspruit almost 3 hours drive away. This is where the manager stopped replying to my emails and i was pawned off to customer care who were cc'd in all the email communications I had with the manager. Customer care then asked me to send them a whole slew of documents (which had already been sent to the manager and were cc'd in the emails). This customer care agent then escalated my case and I was pawned off to a "senior" customer care agent who again asked for the documents to be sent to her (FML)!

Now all of a sudden there is a car buyer available to collect the car in Hoedspruit - I couldn't get the vehicle to him and for it to not be my problem fast enough. "Senior" customer care told me don't worry there is no paper work I just give this stranger my 296k asset (I demanded some sort of signed document as per my lawyers advice).

This was on the 18th September and still no refund - webuycars now has my cash and the vehicle and the "senior" customer care agent only replies to my emails when I threaten legal action.