LM
Langelihle M

1 reviews | Active since Feb 2025

13 Feb 2025, 09:56

Webuycars are the worse, do not deal with them they are vey dishonest

I bought a Nissan NP200 in January 2025 from a salesman named Phakamani Mahlobo, the deal is financed by STD Bank. From the first day i bought it had a problem with the locking mechanism, when i locked it after parking it I couldn't re open it the salesman sent a Locksmith to open it an told to pay him and i will be refunded within 2 to 3 days. He also told me to bring the car in and they will repair it... so i paid the Locksmith and returned the car for repairs after a day or so they told me the car was repair and i should come pick up. However, when i got home the car had the same problem and it locked me out again (while the engine was running) i informed the salesman and he told me to call the locksmith and pay him myself again and i will be refunded. Its been three weeks now and i have not been refunded. I have escalated the matter to their management and i was give a Case number and told that someone by the name Tianari would handle my case. Tianari told me on the 3rd of Feb 2025 that the refund will be made in 3 days, three days went by and she stopped responding to my emails. I called Webuycars to complain about this and they told me they can't get hold of her she's in a meeting for three days now and she is still in a meeting. They late got someone name Prenola to call me and claim that she is her manager, this Prinola now told me the refund takes 7 days which had already lapsed when she called me, she gave me her personal number telling me i should call her the following day if I'm not refunded but, when i called the Phone rang and she would send it to voicemail. after that i was told by my colleague that this is what Webuycars does. they will give you a run around, get **** managers to call you just to frustrate till you forget about your refund and find other means to repair a car that they falsely said it was in good condition. Do not make a mistake of dealing with Webuycars, the good review you see here are from **** accounts

0
Replies (2)
Webuycars.co.za
Webuycars.co.za's reply13 Feb 2025, 10:04
Official
Dear Langelihle,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
Webuycars.co.za
Webuycars.co.za's reply24 Feb 2025, 07:38
Official
Hi Langelihle,

Thank you for bringing your concern to our attention.

This matter has been investigated and feedback has been provided to you accordingly via email.

We regard this matter as closed.

Regards