1 reviews | Active since Jul 2019
WeBuyCars are *****sters.
I bought a car from We Buy Cars, The Dome about three weeks ago. I bought a white Ford Fiesta automatic. I took the car for a test drive and all was fine. I had driven the car for about 100 kilometres and on the third day the engine light started flashing as i was coming from church one evenining. the engine started shaking and the car was losing power. I drove into the garage to check what was going on, and whether the was oil in the car. The oil level was fine and the car was not due for service. The engine kept shaking everytime you start the car and there was no power. the folowing morning i took the car back to Webuycars and i told them of the problems and clearly they sold me a car that had an engine problem from the word go. they took the car back and said they would take a look at it, and try and fix it. if there was a problem with the engine they would give me a refund. they asked me if i bought the car cash. and they said they dont really refund a car that has been bought cash, maybe if it had been financed. to day the guy(Mohammed) who sold me the car has not called me. the customer care manager who took the car back and said they would refund me the amount i paid has not called me back to update me on what is happeing with the car. i went to we buy cars the dome las week to check on what is going on, and i received such ********** service from everyone helping me. from the customer care manager telling me that they will stop helping me if i dont stop complaining. to the other guy saying they are not involved in the sale and they are just a bystander. i spoke to the mechaninc who apparently fixed the car and said there is nothing wrong with the car. i said to him the car still has a funny sound when it is on, i will not take it back until they have fixed the car and they give me a report on what has been fixed. last week i logged another call with their customer call center and to date they have not called me back after being promised that the agent dealing with this matter would call me. i was asked what i wanted the remedy to be, i told them i wanted a refund of the money i paid. i was told once again that they dont refund cash purchases they only refund if the purchase has been done through the bank. i have been dealt a hard blow after buying another car successfully from them the previous week. the car is still sitting at webuycars premises and days and weeks are rolling by and they are not treating this matter with the urgency that it diserves.
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
