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carl R
1 reviews | Active since Oct 2018
20 Jul 2020, 11:06
WEBUYCARS are 'frustrating'
I have tried for 4 ( four) hours to connect with their PE branch where a particular vehicle is located. Their NATIONAL call centre is a very very frustrating to deal with. They say we will connect you and the call drops. Poor, poor poor customer service. In fact "shocking"
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Replies (2)
Webuycars.co.za's replyOfficial
20 Jul 2020, 13:17Thank you for making us aware of your experience with us. Your query is being investigated through our centralised customer care system. We will provide you with feedback as soon as possible. Regards
Webuycars.co.za's reply20 Jul 2020, 13:17
Official
Thank you for making us aware of your experience with us. Your query is being investigated through our centralised customer care system. We will provide you with feedback as soon as possible. Regards
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carl R's updateReviewer Update
20 Jul 2020, 14:47Anthony Fitzgerald, or thats what TRUECALLER says did make contact with me at 13.45. I explained the issues with him and they will review their call centre and patching thru to branches[technology issues perhaps]. But if they want to UP their GAME, they need to really have proficient individuals who engage with their clients. Thank you for calling me.
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carl R's update20 Jul 2020, 14:47
Reviewer Update
Anthony Fitzgerald, or thats what TRUECALLER says did make contact with me at 13.45. I explained the issues with him and they will review their call centre and patching thru to branches[technology issues perhaps]. But if they want to UP their GAME, they need to really have proficient individuals who engage with their clients. Thank you for calling me.