WEBUYCARS AND DEKRA

WARNING STAY AWAY!!!

We sold and bought a car in September 2024. We sold a Ford Ranger bakkie in immaculate condition to Webuycars and bought a Ford Kuga at Webuycars East London. The car, according to the Dekra report only needed tyres, no other problems were reported. On arrival, after we paid the full amount, it was noticed by Webuycars East London that the special key for the wheel nuts was missing. Webuycars, after I paid the car, said to us it is not their problem, but will arrange someone to remove the wheel nuts at my own cost. I had to pay R600.00 for the special key to remove the wheel nuts because they lost it. After replacing the tyres, we drove back to Bloemfontein and noticed that something was wrong with the gearbox. When accelerating it makes a banging sound and took it to a Gearbox clinic in Bloemfontein and he showed me that the gearbox was previously welded. Meaning that the gearbox was cracked and welded together as well as the Tyrod Ends needed to be replaced. I immediately informed Webuycars of the fault. After weeks of waiting for a response, it was finally approved, but they needed a quotation from the supplier themselves and only the gearbox nothing else. Then the problem started - I emailed them my disappointment in only approving the gearbox and not the other problems indicated. This has been going on now for more than a month. I write a mail and wait 2 weeks for a response. I received an email in November indicating that ALL repairs are disapproved. How can you approve a repair and a month later, you disapprove it? UNACCEPTABLE. Webuycars is misleading people. They buy cars from clients with major issues, then hide it from the purchaser in order to make a quick buck. I feel this is against the law and should by investigated by someone like Carte Blanche. I will forward this matter to the Tribunal if I don't get a response to my satisfaction.