DC
David C

1 reviews | Active since Mar 2018

01 Dec 2023, 15:01

Webuycars after sales terrible service.

Great when you buying after service is terrible, WeBuyCars and Dekra need to be invistigated seems like this cars are passed without being properly checked... I'm paying for a car they have to cancel. Car collected on Monday for cancellation process, car usage charged for the month, which I paid once I was told. Month end now guess what instalments goes off my account so double payment for the car WeBuyCars has in thier possession which was approved by Dekra as roadworthy. This is like buying from any other car sales garage. Yesterday I spend wasted time at thier branch at the Dome and the best thing they said was we don't know what tell you it's the process it's in thier "final stage" what does final stage mean? No direct answer.

0
Replies (2)
DC
David C's update01 Dec 2023, 15:28
Reviewer Update
I have to admit, there is one gentleman by the name of Joash Chetty who ran around made calls to the bank and thier headoffice to find what the hold up is. Looks like the man put himself in my shoes and understood my frustration. That's what we call customer service, not the dismissive sales manager.
Webuycars.co.za
Webuycars.co.za's reply01 Dec 2023, 15:41
Official
Good day,

It's unfortunate to hear this. We would like to get more information regarding your experience.
Would you please complete our Customer Care form here: www.webuycars.co.za/customer-care in order for us to do so?