WeBuyCars' after-sales service has been shocking

WeBuyCars' after-sales service has been shocking. I bought a vehicle in May 2026, and on 18 August it broke down due to oil contaminating the cooling system. I immediately logged a claim and followed their process. Since then, I've received only one email requesting information, which I provided straight away. Despite numerous emails and daily phone calls, nobody responds or provides updates. Requests to speak to the case manager, management, or the branch manager have gone nowhere. No one has returned my calls. To make matters worse, I had to pay for a tow truck to their approved workshop in Montague Gardens, as well as Uber, airtime, and data costs while trying to get assistance. A week later, I am still without a resolution and without meaningful communication. The lack of customer care and accountability is completely unacceptable.