WeBuyCars after sales service

After 2 weeks of no correspondence from WeBuyCars, I get contacted by Johannes from customer care which I can only compare to a 'prank call' as it literally served no purpose. I got contacted on a Friday about a 240k car purchase with engine noises after 3 weeks of having the car and I email the person on Monday after 11am. I follow up with a call just over 90minutes later, I was told after a 5 second hesitation by the person receiving my call that Johannes is not available and will contact me. I am assuming no investigation or follow up was done hence the avoiding my call. I have not heard anything back from WeBuyCars since my complaint to the PE branch and the escalation to head office almost 3 weeks back. Imagine spending 240k on a car and when you try contact the dealers over a week later all your correspondence are ignored. Needing to borrow a car from friends due to the dealers who sold you a 240k car leaving you in the dark and not knowing when you would receive feedback on when the car was going to be fixed. Like everyone else I received the follow reply to my review with no constructive feedback so far: "Thank you for taking the time to share your experience with us. We have received your query and will provide you with feedback as soon as possible. Regards" Seems to me like they post this as a response to complaints to seem like they are addressing the issue but to be honest with you...how exactly do we contact we buy cars if they don't want to respond to our mails or answer our calls?