WS
Wynand S

1 reviews | Active since Apr 2011

16 Mar 2023, 13:43

WeBuyCars after sale service is BEYOND pathetic.

WeBuyCars is probably the worst business in South Africa to receive after sales service from. I can not even begin to describe on this platform how pathetic the Dome's service is, and then on top of that the ENTIRE complaints department is utterly uselss. I have been in contact with 4 complaints agents, and 2 complaints agent supervisors, and after 3 months, STIL NO JOY. Donovan at the Dome, pathetic, Craig in Finance also no use, numerous complaints agents, and NO WHERE is a manager involved? Trying to get hold of a branch manager is also impossible. This goes to show that the protection of each other is more important than client service.

It is easy to see how you can churn out 1000's of sales a month because no one cares about anything after the sale.

0
Replies (3)
Webuycars.co.za
Webuycars.co.za's reply16 Mar 2023, 13:53
Official
Dear Wynand,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
WS
Wynand S's update16 Mar 2023, 14:01
Reviewer Update
Your feedback is useless. No one is providing me with anything worthwhile. In 3 months you have not provided any results. So I don;t take you response, which is generated by an AI system, seriously.
Webuycars.co.za
Webuycars.co.za's reply16 Mar 2023, 15:49
Official
Hi Wynand,

We apologise for the inconvenience, our team is trying our best to resolve this matter at the moment and will be in contact with you soon.

Regards