RE
Riaan E

1 reviews | Active since Dec 2018

02 Feb 2021, 18:57

webuycars

Good day. My son went to webuycars Midrand to buy a offroad trailer beginning of January. Filled in all the documents . Via e-mail they said they are busy with the transaction. After a week no feedback. So ,of we went to webuycars .When we came there the sale in progress was on the wrong trailer. So another salesperson attended to us and and checked that everything is in order. Back to admin ,start process over. After more than a week my son called and they said they cant get hold of him, phone number wrong, but he received e -mails told him every is in order. On Friday 29/01/2021 they called and said he must come in and sign the papers. An hour later they called and said sorry they sold the trailed to someone else. They are so sales and commission driven they don't care about customers. How do sales and admin made such a mess? It proves my point. Someone called my son to apologies for the mess they made. Let see if they are serious about this case. Regards, Riaan Els.

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply03 Feb 2021, 08:44
Official
Thank you for making us aware of your experience with us. Your query is being investigated through our centralised customer care system. We will provide you with feedback as soon as possible. Regards