JP
Jaleel P

1 reviews | Active since Oct 2020

12 Jul 2023, 15:22

WeBuyCars

On the 31st of April, I bought a 2019 polo tsi from webuycars mpumalanga branch. I stay in Jhb south. Before delivery of the vehicle, the car needed to pass dekra tests, webuycars sent me a qoute of R6000. Which I accepted and was added to the finance deal. Upon collection of the vehicle, webuycars charged the battery so that I could not detect problems. I test drove the car and everything seemed fine, about 10kms outside mpumalanga, the car stuck and could not start. I was stucked on the highway throughout the night, mind you, Im with my pregnant wife. The car has a voltage problem, which resulted in the car switching off when the battery gets drained. I informed them about the problem the following day and they picked up the car from my house and fixed the issue 3 months later. I could now only drive the car for the first time, I picked up issues on the car which were cleared from dekra. Webuycars hasnt done anything I paid from the 6k qoute. The cars ball joints are broken, the handbrake, the clutch is slipping and the stop-start doesnt work. Upon informing webuycars about the issues, webuycars said I should've let them know earlier, but how could I do that if I didnt drive the car since I bought it, they plain down refused to help me because I do not have any warranties.

If anyone has information on how I could deal with this, please assist.

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply12 Jul 2023, 15:29
Official
Dear Jaleel

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards