Webuy cars service is horrible

I bought vehicle on auction from Capetown branch from webuycars on 16th August 2022. I then paid cahs to settle it and for transport to deliver the car in joburg on 17th. I was then referred to a rep called ****ka to assist in getting the vehicle to me. The issue is that she made me sign documents several times as if she didn't know what the process was. I was then told initially that my car has been loaded to be delivered in jhb. Few days late when I inquired about status round 20th I was told the forgot to make me sign some documents. Which I then did and returned them. Following day when I enquired o. Status again I was told that the car has not been loaded as they still waiting for transport confirmation on 23rd. I then asked to speak to the branch manager who promised to get back to me till today. On 24th when I enquired again I was told a week later that they don't know when the car will be loaded or even scheduled. It is now the 25th and I'm still without a car after poor service prooovided by the rep who made me feel small by the rude responses for a week which I have had to go through. I'm now at a point where I don't know how to deal with this because when the finally book the car to be transported I will have to wait another 7 to 9 says SLA for the vehicle to be delivered. Not only that but I also don't know where the vehicle is a week later. Poor service, think twice before you use them to buy in auction they just after making sales then you have to deal with the mess after.