Webuy cars customer service poor

My experience is with Webuy Cars concern number 48770 , what happen was that I bought a car at silverlakes on the 7/11/2023 on the dekra it showed tyres , rear back light and front grill damage no recorded faults on dekra took the car for test drive found the clutch and wheels we took the car 4 days later the Monday 13/11/2023 the vehicle just stopped no gears no power I informed we buy cars they collected the vehicle on the Friday 17/11/2023 they did their inspection and Found faults on the vehicle and decided they will give the money back but its been 3 weeks now , I am still waiting so if someone is reading this message looking to buy a car make sure the inspection was done right and dekra it does not seem Transparent as Webuy cars claim, I am still waiting for my funds to be returned so now its been 3 weeks without Transport