1 reviews | Active since Mar 2023
Website misleading customers about courier of documents
I want to express my extreme displeasure about the misleading information and poor service I received:
1. I bought the vehicle from your George branch and had it shipped to Gauteng (Silver lakes Branch), Only on the day I arranged for collection I was notified that the vehicle was delivered to the JHB South branch and I had to Uber from PTA to JHB.
2. When I received the vehicle it indicated that the fuel tank was empty and had 0 Km range left, I enquired about this and also where the nearest fuel station was and was told by the salesman at the JHB South branch that the George branch (where I bought the car) should have put in some petrol and they didn't and unfortunately the JHB South branch cannot do anything about it. The closest fuel station is about 10 Km away and if I don't make it there they will not be able to assist and I should call a tow truck or make another plan for assistance.
3. I have telephonically spoken to the salesman in George and customer care department and requested that the documents be sent electronically to me (RC2) and both of them assured me that they made a note of it and it will be done (It was NOT done).
4. Information on YOUR website indicate that the documents could be couriered to me if I requested it (and I did on multiple occasions) nowhere on your websites is it indicated that the documents are only couriered to my nearest Postnet so this information and statement is VERY misleading and untrue since it is NOT couriered to me but only closer to me.
5. I now have to go to a sketchy part of town to collect the paperwork because We Buy Cars **** on the website about being able to courier it to me.
If I knew any of the above mentioned beforehand I would NOT have bought a car from We Buy Cars, And I definitely will not make the same mistake again.
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
