" We want our customers to be happy" - WE'RE NOT HAPPY!

Good Day

We bought a car from We Sell Cars about 25 days ago under finance. Part of the agreement was to send the car for a service which we did and the car came back with a list of things that needs to be repaired. The estimate was R75k we sell then sent the car to their preferred mechanic and he came back with a estimate of R17k we don't agree with this and such we requested a replacement car as we have right as the CPA states. Know suddenly the purchase document signed when the bought the car apparently states they have the right to repair before replacement. According to the Ombudsman claims the LAW overrides the agreement. I have requested a copy of the document and all i getting is we will send it , or it will take a day to send! I have spoken to our sales person and two different managers! Everyone keeps telling us : "they want the customers to be happy" We are not HAPPY! We don't want the car as it is riddled with problems. We are sick of being nice and understanding we want a response and a solution now!